TECHNICAL SUPPORT

Pyramid provides comprehensive end-use resources including a call center, clearinghouse, and help desk support. Our services leverage on-demand intelligence to present clients with key information at a glance. Pyramid has had extensive success in lead and supporting roles in customer service.

Pyramid's technical support comprise of:

• Recruitment and training of Customer Service Representatives (CSRs) and support staff
• Customization of hardware and support systems optimized for functional requirements, maintainability, and cost
• Creation of training materials for all stakeholders
• Development of quality control protocols including establishing suitable metrics
• Training of stakeholders to maximize buy-in and ownership of their roles