Pyramid Systems, Inc. - Careers

JOB OPENINGS:

Process Analyst / Technical Writer

Verifies and ensures that the organization as well as designated projects are fully complying with organizational and project defined and documented process, procedures, standards and guidelines.Provide documentation support on software development projects, network practices, and corporate procedures or other documents.

Basic Duties/Responsibilities:

• Works with the Director of Quality and the Quality Manager to define organizational process standards and methodologies for the corporation and for projects.Provide clients with Change Management Support by reviewing and facilitating change requests to the client’s system as well as by providing project documentation updates.
• Develop user manual, training manual, technical documentation, including all SDM documentation, and on-line help for software development projects, as necessary.
• Manage the technical documentation review process and the submission of the documentation into productions acceptance process.Provide IT Investment portfolio Support as directed by the client to assist in the preparation of meeting and presentation materials, OMB Exhibit 300s, and any other data calls or documents required by the client’s IT Investment Management Office.
• Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.Support clients in preparing and tracking work orders/work requests issued, deliverables received, budget and expenditure information, invoices, and other data calls. Maintains a filing system to retain hard copies of wall work orders and deliverables and an electronic library to retain soft copy files in the SharePoint Portal.
• Maintains records of QA audit checklists and reports and communicates audits findings with Executive Management, Senior Management, Project Management, Corporate Functions and Projects Team Members.

Qualifications:

Education/Certification:

• Bachelor’s Degree

Experience Required:

• Minimum five years experience in technical writing
• Minimum 1 year experience in CMMI III or above methodlogy
• Excellent verbal and written communication skills
• Minimum five (5) years experience in Microsoft Word, Publisher, PowerPoint, Visio, Excel, PageMaker, FrameMaker, and Acrobat.
• Minimum five (5) years experience in creating User Guides, Programming manuals, and online help.
• Editorial experience is preferred.
• Familiar with latest IT terminologies.Good analytical skills
• Expert user of MS Word, Excel, Outlook, Visio and other office tools.
• Knowledge and experience in Microsoft Project

 

Send Cover Letter and C.V./resume to HR@psi-it.com